An AI concierge that lives in WhatsApp, Instagram and Telegram: instant replies in the guest's own language, direct bookings with no OTA commission, and upsells during the stay. Your team keeps one inbox and takes over whenever it wants.
Guests decide in minutes. Front desks answer in hours, and only during the shift.
13.8% of inquiries arrive at night, when your front desk is asleep and the guest is wide awake, messaging three other properties from a different time zone.
Travellers write to several properties at once. The first clear answer with a price and availability usually wins the reservation. A reply the next morning lands after the decision was made.
Portals take 15-25% of each booking and keep the guest relationship with them. A direct conversation turns that commission back into your margin, and the contact into yours.
No new app for your guests, no new software for your staff to learn.
WhatsApp, Instagram and Telegram plug into one place. Guests keep writing where they already are, on the number and the profile you already use.
It reads your website, rate sheets, policies and internal documents, and answers strictly from them (retrieval-augmented generation). No invented prices, no invented rules.
Availability, prices, directions, late checkout, spa, tours and transfers, handled in the chat. Your staff works from one inbox and can take over any dialog in a single tap, with the full history in front of them.
Two in the morning, nobody at the desk, the reservation still gets made.
Seconds, at 3 in the morning included, in high season included.
The reservation happens in your chat, not on a portal that bills you for it.
Late checkout, spa, tours and transfers offered at the right moment, in the guest's own thread.
All channels in a single window, with handover to a human in one tap and the full history visible.
English, Bahasa, Arabic, Spanish and 100+ more, detected automatically from the first message.
Contacts and conversation history belong to the property, exportable at any time.
Honest status on every line: what is live today, what is shipping with our first cohorts, and what is next.
Running in production on paying properties in our home market.
Rolling out with our first international cohorts: in build and pilot now. Ask us for the current date on any of them.
On the roadmap means planned, not shipped. Nothing here is billed until it is live on your property.
Don't see your stack? Tell us in the early access form, integrations are prioritized by cohort demand.
One dialog is one guest conversation, however many messages it takes.
Extra dialogs $0.07 each. For an 80-room hotel Growth is about $2.5 per room per month.
No setup fee during early access.
The booking takes five minutes, the stay lasts a week. The money sits in everything around it: night inquiries nobody answers, direct reservations that carry 0% commission instead of 15-25%, late checkouts and spa slots and transfers sold inside the chat, and a guest contact list that belongs to your property rather than to a portal.
Connect WhatsApp and send us your website: the AI is usually answering the same day. Tuning rate sheets, policies, tone of voice and upsell scripts takes a few more days. We onboard our first cohorts hands on, with a person from our team on your account rather than a support ticket.
No. It answers only from your knowledge base: website, rate sheets and documents you approve (retrieval-augmented generation). When a question falls outside that base, or the guest asks for something unusual, it says so and escalates the dialog to your staff instead of guessing.
It detects the guest's language from the first message and replies in it: English, Bahasa Indonesia, Arabic, Spanish, Mandarin, Russian and 100+ more. Your team reads the same thread in the inbox, in one place.
First cohorts open now in Indonesia, then the UAE and the wider GCC. We take a limited number of properties per month, so every launch gets a person, not a queue.
Or write to hello@heyconcierge.co